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 Cancellation
of Bookings
We will
always endeavour to be as fair and reasonable as possible if you have to
move your course date due to unforeseen circumstances. However, as our
courses are fully booked weeks or even months in advance, and candidates
often have to wait for availability, at our discretion we may apply the
charges given below.
Where bookings are
cancelled more than 4 weeks before the course date a full refund will be
given.
If the
request to cancel is received between 2 and 4 weeks before the course date then a 10%
administration fee will be applied.
For cancellations received
between 1 and 2
weeks before the start date a 50% cancellation fee is payable.
For cancellations
received less than 1 week before the start date, the full fee is payable.
If a transfer of date
is required to a later date then, at our discretion, this may be accepted
without any extra charge.
Substitutions will be
accepted at any time without extra charge. If you can arrange to swap places
or dates with another candidate, then provided we are notified of the change
in advance, we will not apply any further charges.
Please notify us of
any course cancellations by email. This is the fastest option and both
parties will have a record of the cancellation. We will acknowledge
your cancellation by email, together with notification of any charges
applied or refunds due.
Should a candidate
fail to attend on the day of the course then the full course fees will apply:
no refund will be given.
InTuition
reserves the right to cancel any course or venue, due to exceptional
circumstances or if there are insufficient candidate numbers. In this case,
the full fee will be returned unless a mutually convenient transfer of date
or venue can be arranged. We shall not be liable for any extra costs
incurred as a result of such a cancellation.
Any refunds due, in
any situation, will
be made via Paypal, as soon as possible after notification of cancellation.
Company Course Cancellations
Company Course cancellations for
courses to be carried out at your site are subject to the same terms as
those given above.
No part refunds can be made on
Company Courses where pre-booked candidates fail to attend.
Change
of Venue
Sometimes we need to change our venue to a
nearby location for reasons out of our control. You will be notified of the
new venue as soon as the information is known. It will always be reasonably
close to the original venue.
Complaints
Any complaints should
be
emailed directly to
InTuition. We
will endeavour to deal with your complaint within five working days of
receipt.
Candidate's
Responsibilities
Candidates are responsible for
both their own and their fellow candidate's safety and well
being, whilst attending a training course with
InTuition. At all times, candidates must follow the safety and operational instructions
given by the InTuition Instructor.
These
instructions are given for the candidate's safety and the safety of others.
If any candidate refuses to carry out any such instruction, this may
result in their removal from the course, forthwith and without any
financial liability to
InTuition.
Equal
Opportunities Policy
InTuition operates an equal opportunities policy – if any
candidates is disruptive, or is abusive, or proffers religious or racial abuse
to others on any course,
InTuition will ask them to leave the course, once again forthwith and without any financial
liability to InTuition.
Our Liabilities to You
InTuition will not accept financial liability, beyond the
actual price paid for the course, for compensation to the customer as a
result of course cancellations by
InTuition or problems
arising such as computer or equipment failures, power failures or any other
issues affecting part or all of the delivery of the courses.
InTuition's financial liabilities are strictly limited to
the specific actual cost of the course as paid for by the course candidates.
Please note that no liability for any additional expenses, which may have
been incurred by the course candidates, will be accepted.
Changes
to Course Content
InTuition
reserves the right to change the course content, without prior notice, to
accommodate
changes in legislation, best practices etc.
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Control
of Information
Any personal
information supplied to us is controlled by
InTuition. You can browse our website without disclosing any personal data to us.
Any links to third party web sites are covered by the third parties' privacy
policies.
What
Information do we Collect and How do we Use It?
Information submitted is
used by
InTuition only. Information from form submissions is
used only for its intended purpose. All information is collected lawfully
and in accordance with the Data Protection Act 1998.
Will
InTuition disclose my Information to Other Parties?
InTuition does not sell, trade or rent your personal
information to others. We may employ other companies and individuals to
perform functions on our behalf. As an example, we use Paypal to process credit card payments. Such companies and individuals will have access
to personal information needed to perform these functions, but may not use
it for any other purposes and are required to process the data in accordance
with the UK's Data Protection legislation.
Your
Consent
By using our Website, you consent to the collection and use of this
information by
InTuition.
Liability
for property
InTuition
does not accept responsibility or liability in respect of loss
or damage to any personal effects, property, or motor cars brought to any premises
used by InTuition for a course. The candidate or candidate's company should arrange
appropriate insurance.
Force Majeure
InTuition will not be liable for non-performance of our obligation caused
by, or
resulting from, industrial disputes or any other circumstances beyond our
reasonable control such as an Act of God, riots, civil
commotion, flood, fire and legislation.
Copyright
InTuition reserves proprietary rights on all
course notes and study material provided for candidates and no part of the
course notes or study material may be reproduced or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording or
otherwise, or stored in any retrieval system of any nature without the
written permission of
InTuition.
Course
Materials
Reference in our
course notes or study material to any specific commercial products,
processes, or service, by a manufacturer, or trade name, does not constitute
or imply endorsement or recommendation by
InTuition.
The
Technical Information provided in our training manuals is for the purposes
of training, whilst you are in attendance on your chosen course. We do our
utmost to ensure that all the information that is presented on the course is technically accurate, reliable and
represents current versions of the relevant standards at the time of training.
InTuition expressly does not accept responsibility or liability for consequences
resulting from the use or misuse of the presented information, after the
training course. All delegates are reminded that when carrying out
PAT Testing, they should supplement
the information gained on the course with reference to the current
regulatory standards documents and other relevant documentation referred to
on the course.
Certificates
of Competency
Certificates of Competency will only be issued when we have received full
payment for the course. For pre-paid courses, these will normally be issued
on the training day.
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here for a printer-friendly PDF version of our terms
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